Frequently Asked Questions


Q. How do I earn reward points for recruiting friends and family to Erlanger Social Stars?

A. Registered users earn points for every recruit that joins Erlanger Social Stars. Recruits are tracked by the special link that is provided to each person you recruit. When your recruit creates an account, you will receive notification about your points.

Q. Will Erlanger Health System contact my recruit directly?

A. No. The special offers provided when you recruit your friends will only be available when your recruit creates an account. We may also contact them after they purchase or request information, but they can opt out at any time.

Q. Is there an Erlanger Social Stars link I can send my friends and family?

A. Yes. Your personal recruitment link that you were given when you registered as a new user, will appear in (1) the recruitment email that is sent to each person you recruit and (2) in the information that is sent to your friend when you share the recruitment offer through social media. The link is also available to be printed off in the form of recruitment cards. All of these options are located under the Recruitment Tools tab.

Q. Where do I go to submit new recruits?

A. Please visit the "Recruitment Tools" section of the website and enter the names and email addresses of the people you wish to refer.

Q. How long does it take to receive my points after my recruit completes a purchase?

A. You will receive your recruitment points within 30 business days from the day your recruit creates an account with Erlanger Social Stars.

Q. Who can I contact if I have a question about my recruitment points or gift card orders?

A. Please email support@nextbee.com.